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Customer Service

Start or Terminate Water Service, Bill Payment and Billing Questions

Trouble Calls 24 Hours (All districts)

Broken Mains, Low Pressure, Leaks

Phone: 808-961-8790

Hilo Office

345 Kekūanaō‘a Street, Ste. 20

Phone: 808-961-8060
Fax: 808-961-8657

Waimea Office

65-1234 Opelo Road

Phone: 808-887-3030

Fax: 808-887-3034

 

Kona Office

78-6717 Māmalahoa Hwy

Phone: 808-322-0600
Fax: 808-322-0900

Ka‘ū Office

95-6041 Māmalahoa Hwy

Phone: 808-929-9111
Fax: 808-939-8458

Administration

345 Kekūanaō‘a Street, Ste. 20

Manager-Chief Engineer, Deputy Manager, Water Board, Complaints, Information Systems

Phone: 808-961-8050
Fax: 808-961-8657

Human Resources

Phone: 808-961-8050
Fax: 808-961-8010

Engineering

Microlab
Water Quality Information & Complaints, Backflow Prevention

Water Resources and Planning Section – Water Availability and Commitments

Phone: 808-961-8070 Option 1

Fax: 808-961-8759

Construction and Inspection Section

Hilo

Phone: 808-961-8070

Option 2

Fax: 808-322-0900

Hilo

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